FAQs

Frequently Asked Questions

Do you sell only food items?

We primarily sell food items. However, if other locally made products (non-food items) are available from our sellers, they would be made available on the website.

Can I add an item to my order after it has been placed?

Yes, we can make changes to your order within 2 hours of placing it but beyond that, it's out of our reach.

My orders didn't arrive when it was meant to. What should I do?

We apologize for any inconvenience this might have caused. Kindly send your order details to our customer care line and we will work on your delivery.

Is there a customer support team available to assist with inquiries or issues related to orders?

You can reach out to us via 0911 240 3696 (Call / WhatsApp) or send an email to support@herlocalmarket.com

Do I need an account to place an order?

Yes, you need to have an account with us to be able to place orders on our platform.

Can I request specific food items that may not be listed on the platform?

Yes you can. We will do our best to source for them.

What is your return and refund policy?

Kindly visit this link to see our return and refund policy.

Can I leave reviews or feedback on the food items and the overall buying experience?

Yes you can, but you must have ordered that item(s) via your registered customer account to be able to leave a review on our platform.

Can I send food items as gifts to others through the platform?

Yes you can

What payment methods do you currently accept?

Debit card and bank transfers.

If you accept bank transfers, how long do I have to make the payment before my order is cancelled and items returned to stock?

30minutes - 1hour

Do you deliver to other states outside Abuja?

Yes, but customers need to reach out to us via our customer care line on Whatsapp, so we can work on order and delivery details. We also make deliveries outside the country. Only Abuja deliveries can be completed wholly on our website.

Do you offer same-day delivery?

Yes, if the orders are made before 12 pm. For other states, delivery is made between 24-48 hours, depending on the seller and the buyer’s location.

Can I get free delivery for orders?

We do NOT currently offer free delivery for orders.

Is there a system in place to track the status of my order and delivery?

Yes there is via our order tracking page .. Click Here

How can I register as a seller on the platform?

You can click here or on the Register button to register as a seller

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