Return and Refund Policy

Thank you for choosing Her Local Market for your shopping needs! We are committed to ensuring you have a delightful shopping experience, and to provide you with added peace of mind, we offer Buyer Protection and a flexible Return Policy.

Guidelines for Return

• Time Limit: Any complaints or return requests MUST be raised within 2 hours of receiving the items. 
   
• Email: To initiate a return request, please send an email to support@herlocalmarket.com with the subject "Request for Item Return".  
  For us to process your request efficiently, kindly include details of the item, visual evidence, such as pictures or videos, and a receipt or proof of purchase. Please also state your concern with the delivered items. 
   
• Call: You can otherwise place a call through to our customer care: 0911 240 3696 
   
• Validation: Upon confirming your claim that it follows the eligible grounds for return, you will receive a confirmation email to proceed with the item return process. 
   

Return Process.

• Review/Inspection: We reserve the right to verify and confirm whether an item is eligible for return. For your item to qualify for a return, please ensure that it remains unused and in its original condition, with the original packaging intact, with no changes or missing items.. This allows us to process your return request smoothly and efficiently.  
   
• Confirmation: After we receive and inspect your return, we'll promptly send you an email to confirm its receipt. Additionally, we will inform you about the approval or rejection of your refund. 
• Exchange or Refund: Depending on your preference, we will either replace the item with the correct product or process a refund. Once your return is approved, the item(s) will be exchanged, or a refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3 - 5 working days. 
   
• Responsibility for Pickup: In cases where the return is due to our error or product quality issues, we will arrange and cover the pickup logistics. 
   

Eligible Grounds for Return: 
Quality Discrepancy: Should the quality of the product not meet the specifications we have outlined, we will take full responsibility for the error. 
Defective Product: In the unfortunate event that you receive a product with manufacturing defects, we will ensure a smooth return process for replacement or refund. 
Incorrect Quantity or Size: If the quantity or size of the product you received does not match your order, we will gladly arrange for the appropriate resolution. 
Product Meets Specifications: If the item you received matches your order and you decide to return it for personal reasons, we reserve the right to evaluate the return on a case-by-case basis.

Customer Responsibility for Return: 
If the return is based on circumstances that are within your control, such as a mistaken order or a change of mind, we may consider accepting the return. In such cases: 
 

• Price Difference and Logistics: You will be required to pay any price difference for the exchanged item, as well as the associated logistics fees.